customerexperience

A collection of 14 posts

Customer Onboarding – A Complete Guide
customerexperience

Customer Onboarding – A Complete Guide

It is no secret that the current business environment is highly competitive, and businesses need to do more to earn a customer’s trust. Most of today’s customers expect businesses to hold their hands and assist them throughout their journey. If businesses fail to do so, they will risk losing the customer. Therefore, satisfying the needs of a new customer and ensuring that they have a smooth customer experience can be seen as a critical component that will drastically improve a business’ long-ter

The importance of Average Handle Time in Customer Support
customersupport

The importance of Average Handle Time in Customer Support

Average Handle Time (AHT) indicates the average time it takes for a business to handle a customer interaction. It is one of the most important customer service metric as it clearly shows the efficiency of a customer service team. If businesses take too long to handle customers, they will suffer from customer attrition and decreased profits. Similarly, if businesses have a low AHT, they will be able to improve their customer service operations and boost their revenues. Initially, AHT was a metric

The benefits of using Live Chat in the D2C sector
D2C

The benefits of using Live Chat in the D2C sector

With the global D2C e-commerce market on the rise, a growing number of businesses are seeing the benefits of cutting out middlemen and engaging with consumers directly. The move to D2C has rapidly risen in the pandemic period because businesses are looking to increase profits and minimize unnecessary expenditure. This move is also based on the fact that D2Cs will have a better understanding of the pulse of the customers, which is a very important factor for survival during these pandemic times.

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Tips to improving customer service in the Automobile Industry
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Tips to improving customer service in the Automobile Industry

The automobile dealerships market (cars and 2-wheelers) is a fiercely competitive market. The line between Acquisition and Retention has blurred; the revenue made from service & maintenance is significantly higher than the meagre commission earned on new customer acquisitions. Only with exceptional customer service can automobile businesses compete in the competitive market. In this article, we will look at some of the points that can help improve customer service in the automobile industry. Le

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How Retail Businesses can take advantage of WhatsApp Business?
WhatsApp

How Retail Businesses can take advantage of WhatsApp Business?

2020 was a challenging year for retail businesses across the globe. With the pandemic and the lockdowns, many retail businesses struggled to maintain their customer base. Now that 2021 has started and things are looking optimistic, many retail businesses are looking to bounce back. To win back their customers and attract new customers, retail businesses need to drastically improve their customer support. The best way to do the same in the current era seems to be digital communication tools like

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Why should Real Estate firms choose Live Chat?
live chat

Why should Real Estate firms choose Live Chat?

No other sector has been hit as hard as the Real Estate sector during last year. We can clearly see that COVID has had a superior impact on the real estate industry, which is highly dependent on its customers. Therefore, real estate firms need to adapt to the current times and focus on growing their digital presence to capture the attention of customers. This sudden digital transformation might pose a significant challenge to both emerging and traditional real estate firms. To help those firms,

All you need to know about WhatsApp Business API
WhatsApp

All you need to know about WhatsApp Business API

If you are an emerging digital business that is looking to improve your customer relations [https://gallabox.com/], you might have heard about WhatsApp’s Business API. If you have landed in this article, chances are you want to learn about the platform before trying it out. So, to help you and innumerous other businesses, we will look to an in-depth exploration of WhatsApp Business API in this blog post. For starters, it is important to understand that WhatsApp’s business section has two major a

Why Automate your Customer Support?
chat

Why Automate your Customer Support?

In today’s digital world, ‘Automation’ is the name of the game. Until a few years ago, automation was a term that was generally used by big businesses. However, the advent of latest technology has made automation a possibility for even small and medium businesses. We can clearly see that business owners have understood the value of automation. After all, it is an undeniable fact that automation brings several benefits to a business. With the whole world moving towards automation, more and more b

Why you should provide an Omnichannel Customer Experience
omnichannel

Why you should provide an Omnichannel Customer Experience

If your business has a digital presence, you would most probably know that your potential customers come from various sources like the physical store, site or app. Since today’s customers are present everywhere, you should also be available everywhere. While being available on all channels is important, something much more important is to provide the same level of service across all the platforms. Hence, comes the need for an omnichannel approach. What is an omnichannel customer experience? A

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The Importance of First Contact Resolution Rate
customerexperience

The Importance of First Contact Resolution Rate

In today’s competitive market, every business is focused on delivering excellent customer service. One of the best ways to ensure the same is by keeping track of the customer service level. While there are several Key Performance Indicators (KPI) that can measure customer service, one of them provides a clear indication of its effectiveness. And that is First Contact Resolution Rate (FCR). What is FCR? It is a well-known fact that solving issues in the first interaction will increase customer

Future-proof your Customer Service
customerservice

Future-proof your Customer Service

Customer service is a process that is constantly evolving. Businesses need to constantly adapt to market changes and customer expectations to ensure customer loyalty. With the coronavirus having a major impact on consumer behavior, businesses are under immense pressure to provide superior customer experiences to ensure customer retention. In this scenario, businesses that have taken the initiative to future-proof their customer service will have a massive advantage over others. In this article,

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CLV – What is it and why is it key to your business
customerexperience

CLV – What is it and why is it key to your business

In the current digital age, increasing customer experiences [https://gallabox.com/] has become one of the main goals for business growth. Therefore, some businesses tend to spend more on improving customer experiences and matching customer expectations. Even though this might look beneficial for short-term business growth, it will hurt the business on the long-term. The main reason for the same is that the business failed to realize the value of a customer and overspent on him/her. This is where

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Major Customer Experience Challenges & Solutions
customerexperience

Major Customer Experience Challenges & Solutions

Customer experience has become a major factor in today’s competitive market environment. Managing customer expectations and delivering superior customer experiences has become a core factor in determining a business’ success. And with the whole world moving towards digitization, delivering exceptional customer service has become a challenging task for businesses across various sectors. It is not an exaggeration to say that today’s customers expect businesses to get it right the first time. With

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Live Chat can boost your Retail Business
live chat

Live Chat can boost your Retail Business

Digital commerce is the future of retailing and the world has started moving towards digital retail due to the pandemic. As digital retailers continue to grow, the competition in the market has sharply risen. Due to this retailers are hard pressed to engage with their customers more frequently and ensure that they have a seamless customer experience in order to increase conversion. The main challenge is that today’s customer expectations are very high as they expect digital retailers to provide

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