The increasing use of technology in everyday life is changing the way students and parents acquire information. With the increment in digitisation educational institutes prefer to inform their students, teachers and parents on their most used communication platform - WhatsApp. Manually keying in alerts and updates is a time consuming process, and to reduce this human intervention many institutions have started employing WhatsApp Chatbots. Educational chatbots are an excellent way to transform the way institutions engage with their students and parents.

How can Educational Chatbots help you Interact better with Students/Parents?

1. 24x7 Assistance and Support for Students

2. Providing Institutional Information

3. Counselling for Various Courses

4. Showcasing your Offerings, Tutors, etc.

5. Streamlining Admission Processes

6. Collecting Feedback and Forms

7. Increasing Student Engagement by 2x

8. Speak Their Language with Multi-Lingual Chatbots

WhatsApp Chatbots For Education:

A WhatsApp Chatbot is the most efficient way to communicate with students, parents and teachers. In our previous blogs about No-Code WhatsApp Chatbots and A Complete Guide to WhatsApp Chatbots  we discussed how one can enable and make use of this feature of WhatsApp Business APIs.

Now that we have established the importance of chatbots in your business communications, let's take a look at how you can build no-code educational WhatsApp Chatbots on Gallabox using our templates.

1. Welcome Message:

The first step to creating your Chatbot is to create a Hi/ Welcome Message with a list of options from which your students can choose their required needs. This message should be an 'ask a question' card as the input of the user is required.

Name: welcome_message

Question:

Hi {{contact.name}},

Welcome to (Institute name)!😎

Tell us how we can be of help to you today. Please choose from the list below.

Options: Select Course | Enrollment Form | Change Tutor | Speak to Counsellor | Student Support

WhatsApp Welcome Message

2. Course Selector:

Here is a template for any online/offline academy that has a variety of courses to choose from. Since the input of the user is required this card will be an 'ask a question'. From the specific course selected a ' send a message' card can be placed to give the user all the information they require. This will end the bot flow unless you would like to create a 'back to main menu' option.

a) Select Course - Ask a Question Card

Name: select_course

Question:

Thank you for taking an interest in (academy name)'s courses! 🙌

Which course would you like to know more about today:

Options: Advanced English | Algebraic Equations | Environmental Science | Dynamic Physics | Organic Chemistry

b) Course Information - Send a Message Card

Name: adv_eng | alg_equ | envi_sci | dyn_phy | org_chem

Message:

You will find all the information about our (name of course) course in the below document.

We hope to have you on board with us soon!😊

Attachment: Advanced English.pdf | Algebraic Equations.pdf | Environmental Science.pdf | Dynamic Physics.pdf | Organic Chemistry.pdf

WhatsApp Chatbot Flow

3. Enrollment Form:

If your Institute has an admission/ enrollment form, this can be sent to prospective students via your WhatsApp chatbot thereby streamlining your admission processes. Here is a chatbot template that kicks starts from your welcome message, like your course selector template it will begin with a 'ask a question' card and end with a 'send a message' card.

a) Select Course - Ask a Question Card

Name: course_select

Question:

We are so excited to have you onboard with us at (institute name) 😍🎉Which course would you like to enroll for:

Options: Advanced English | Algebraic Equations | Environmental Science | Dynamic Physics | Organic Chemistry

b) Enrollment Form - Send a Message Card

Name: adv_eng | alg_equ | envi_sci | dyn_phy | org_chem

Message:

Our (name of course) course is one of the finest courses for beginners and intermediate learners. To join please follow the link to our enrollment form: [enrollment form link]

We hope to have you on board with us soon!😊

Regards

(Academy name)

Enrollment bot flow

4. Change Tutors:

If your academy has the option of switching tutors/professors then this template is the best fitting for you. Employ these 'ask a question' and 'send a message' cards based on the students preference of wanting to change the tutor on their own or by giving them the option of assignment from your counsellors.

a) Change Tutor - Ask a Question Card

Name: chn_tutor

Question:

We are sorry to hear about your change in tutor!😢

Please select your current tutor from the list below:  

Options: Prof. Priya S. | Prof. Jaishankar | Prof. Sivapriya | Prof. Vidya R.  

b) Choose New Tutor/Assign - Ask a Question Card

Name: choose_na

Question:

Our professor's are equipped to provide you with the best of learning!

Would you like us to assign a new tutor to you?😊

Options: Assign Tutor For Me | I Will Choose

c) Assign Tutor - Send a Message Card

Name: assign_tutor

Message:

Our team of counsellor's are choosing the right professor for you.

Please give our superstars a few minutes to get back to you on your request.

Thank you for your patience❤

Regards

(Academy name)

d) Choose New Tutor - Ask a Question Card

Name: choose_new

Question:

Our team of professors are excited to impart their knowledge onto you👍Please select your new tutor from the below list:  

Options: Prof. Priya S. | Prof. Jaishankar | Prof. Sivapriya | Prof. Vidya R.

e) New Tutor - Send a Message Card

Name: tutor_new

Message:

We have recieved your request to change tutors. {{response.choose_new}} has been notified and is thrilled to have you on board! Our counsellors will get in touch with you shortly with your new schedule😃

Regards

(Academy name)

Choose a new tutor bot flow

5. Counselling for Students:

All Students have concerns pertaining to their course or would like to which is the best fit for them. Wanting to speak to a counsellor is a crucial part of the admission process. Here is a short template to 'send a message' and assign the conversation to a specific counsellor.

a)Speak to a Counsellor - Send a Message Card

Name: spk_counsellor

Message:

Our team of counsellor's are gearing up to address your concerns.

Please give our superstars a few minutes to get back to you on your request.

Thank you for your patience❤

Regards

(Academy name)  

Assign Type: Assign Conversation > Select your Counsellor

Speak to counsellor bot flow

6. Student Support

Lastly 24x7 student support is of the utmost importance to any educational bot. In this template we will see how you can use an 'ask a question' and 'send a message' card with an action of sending the conversation to the unassigned bucket on your Gallabox account. Your support agents or counsellors can take up this chat based on their availability.

a) Student Support - Ask a Question Card

Name: stud_supp

Question:

How may we help you today?

Please choose from the list below:  

Options: Payment Issues | Reschedule Class | Pending Assignments | Others

b)Speak to Agent/Counsellor - Send a Message Card

Name: support_1

Message:

We have noticed that you have and issue with ' {{response.stud_supp}} ' .

We will transfer your conversation to an available agent to address your issue.

Thank you for your patience 💖

Regards

(Academy name)

Assign Type: Unassign Conversation

Student support bot flow

While traditional methods have worked in the past, their effectiveness has now been reduced. Modern, tech-based methods allow for fast and comprehensive access to information. Chatbots are fast, and many users can benefit from their services at the same time. For students, timely access to information is key. Application-based or web-based chatbots can be handy when it comes to seeking information. If you would like to create your very own no-code WhatsApp Chatbot for your institution then book a demo with us today!