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Why WhatsApp is one of the best helpdesk channels?

In the aftermath of COVID-19, most of the business sectors have started to use omnichannel services [https://gallabox.com/?utm_source=blog&utm_medium=WhyWhatsAppisoneofthebesthelpdeskchannels] that blend offline and online service channels. While this is highly beneficial for sales and marketing, delivering quality customer support becomes a tougher task. In today’s competitive business environment, customers hold all the power. If customers have an issue, businesses must ensure to take all th

Choosing the best WhatsApp CRM Provider

WhatsApp’s business tool is becoming a popular business tool because of its versatility. It is evident that the tool is one of the best digital communication tools and renders excellent customer support capabilities for businesses across all market sectors. In addition, WhatsApp Business is also a good alternative for your traditional CRM setup. As a CRM tool, WhatsApp Business can not only help businesses with just customer support, but also support with marketing, sales and after-sales support

WhatsApp as a Customer Service channel

WhatsApp, the global chat platform, has around two billion worldwide users and has a substantial presence in all major countries across the world. So, there is no doubt that the platform has become an integral way of communicating in today’s world. This is one of the reasons that WhatsApp for Business, the company’s business platform, has become popular among business owners. With its popularity and convenience, WhatsApp becomes an excellent platform for lead generation and management. And, it a

WhatsApp’s Shared Inbox and its Uses

A business that does not manage their customer conversations efficiently will not be able to find success. Managing customer conversations and understanding the journeys of customers has become a challenge for businesses in this digital age. This is because businesses have access to a large customer pool and hence, need to handle a large number of customers from different platforms. Therefore businesses need to look for ways to manage customer conversations efficiently. In this article, we will

WhatsApp Business is an asset for your Real Estate firm

It has become evident that the real estate business is having a hard time due to the COVID pandemic. With majority of customer engagements moving online, real estate agents and firms had to change much of their existing processes to thrive. This means adopting digital tools to enhance their sales and customer service. Since the real estate process involves constant engagement through calls and chats, real estate firms need to find a tool that can help them handle the constant customer interactio

WhatsApp business

WhatsApp for Shopify

Shopify has become one of the largest e-commerce platforms in the world. With its global reach and popularity, the platform has been constantly sought out by emerging businesses that are looking to improve their sales. Businesses choose Shopify as their e-commerce partners because they can easily create and manage their online stores. The platform also allows businesses to customize their online stores to render the best experience for the customers. Another major advantage of using the platform

b2b

Digital Tools to improve your B2B Business

We live in a time where most companies are taking the digital leap. We can also see sectors, like B2B, that have traditionally invested a small portion into digital channels favor complete digital transformation. This is solely because of the fact that the current market conditions heavily favor digital sales/marketing. The B2B business sector has always been a highly competitive one, and with this latest digital shift, the level of competition is at an all-time high. To survive in this highly c

Wealth Advisors need to use WhatsApp Business

Digital transformation has become a major movement in the recent past, and businesses from many sectors are making the move. We have seen that businesses in the wealth management sector has been gradually adopting digital tools in the recent past. It is no secret that wealth management businesses can improve their customer service and marketing initiatives with the help of digital tools. And there seems to be one platform that is head and shoulders above the rest. We can clearly see that WhatsAp

WhatsApp’s QR Code feature and its benefits

WhatsApp has been constantly increasing its service offering for businesses since it started WhatsApp Business on 2018. As a platform that offers huge benefits for both small and large businesses, each of these service offerings offer critical help to businesses. The latest of those offerings is the WhatsApp QR Code feature for businesses. In this article, we will look at the benefits of WhatsApp’s new QR Code feature and how it adds value to businesses across various sectors. What is WhatsApp

How Retail Businesses can take advantage of WhatsApp Business?

2020 was a challenging year for retail businesses across the globe. With the pandemic and the lockdowns, many retail businesses struggled to maintain their customer base. Now that 2021 has started and things are looking optimistic, many retail businesses are looking to bounce back. To win back their customers and attract new customers, retail businesses need to drastically improve their customer support. The best way to do the same in the current era seems to be digital communication tools like

All you need to know about WhatsApp Business API

If you are an emerging digital business that is looking to improve your customer relations [https://gallabox.com/], you might have heard about WhatsApp’s Business API. If you have landed in this article, chances are you want to learn about the platform before trying it out. So, to help you and innumerous other businesses, we will look to an in-depth exploration of WhatsApp Business API in this blog post. For starters, it is important to understand that WhatsApp’s business section has two major a

omnichannel

Why you should provide an Omnichannel Customer Experience

If your business has a digital presence, you would most probably know that your potential customers come from various sources like the physical store, site or app. Since today’s customers are present everywhere, you should also be available everywhere. While being available on all channels is important, something much more important is to provide the same level of service across all the platforms. Hence, comes the need for an omnichannel approach. What is an omnichannel customer experience? A

chat

The Art of Contactless Customer Experience

The COVID-19 pandemic has had a colossal effect on how retailers conduct their business. With social distancing and lockdowns, retailers are thrust into the world of online retailing. Since today’s customers prefer a ‘contactless shopping experience’, online retailing has evolved from being a convenience to a necessity. When brick and mortar retailers were forced to close during the peak of the pandemic, online shopping experienced a significant high. As we can see in Capgemini’s ‘COVID-19 & the

customerloyalty

Building Customer Loyalty in the Digital World

It is an undeniable fact that we are currently in the golden age of digital shopping. After the pandemic, there is a sharp increase in the number of digital marketplaces. Face-to-face conversations have been replaced by digital conversations through video, mail or chat. With this digital transformation, customers have come to realize that they have more options at their disposal. If they are not satisfied, they can conveniently switch to another brand. ‘Brand switching’ has become a looming thre

WhatsApp business

Setting Up your WhatsApp Shopping Portal

In the current time, small businesses need to use all the available sales and marketing avenues to ensure success in the market. One of the fastest growing platforms that businesses can choose is WhatsApp. The messaging platform has rolled out several features that can aid the e-commerce and retail capabilities of its business users. Therefore, businesses need to look at WhatsApp as something more than a messaging platform. By using the platform, retailers can easily capture customer attention a

WhatsApp business

WhatsApp Business – Session vs Template Messages explained

With its increasing popularity and versatility, WhatsApp Business has become a mainstay in today’s market. Both the compact WhatsApp Business app and its big brother, the WhatsApp Business API, provide superior benefits to businesses across market sectors. Business owners who are new to the API tool might not know that unlike WhatsApp Business, WhatsApp Business API only allows two types of messages: Session Messages and Template Messages. When businesses understand both these message types, the

WhatsApp business

Mistakes to avoid while using WhatsApp Business

Ever since its launch, WhatsApp Business [https://gallabox.com/whatsapp] has become an essential tool for small and medium businesses across the globe. As the fastest platform to reach over 1 billion users, it is embraced by businesses and marketers all over the world. One of the main reasons that businesses love WhatsApp Business is the fact that it allows owners to build a strong business and communication platform without any registration or paywalls. With WhatsApp Business, businesses can sh

Top 5 most amazing use cases for WhatsApp Business

Today’s e-commerce market is a highly competitive environment where small and large businesses compete for the attention of the consumers. Since time has become an important commodity, most businesses focus on offering instant customer support to its consumers. Instant messaging tools have become a necessity for businesses looking to render real-time support to their customers. Among the numerous instant messaging tools, WhatsApp has proven to be the most effective digital support channel. As t

WhatsApp Business & Its Perks

No matter where you are from, you would have definitely heard about WhatsApp, the ubiquitous messaging app. With nearly 1.7 billion users worldwide, it has become the preferred messaging platform for a broad demographic. But we are not here for WhatsApp, rather we are here for WhatsApp Business. Launched in 2017, WhatsApp Business had taken the business world by a storm. Built exclusively for businesses across the globe, the app was designed to act as a digital concierge for customers. Since it

WhatsApp Business is (still) the most effective customer communication medium for SMBs

The concept of chatting rose to an extraordinary level with the introduction of WhatsApp. Today, it has gained access to mostly everyone in the world from a teenager to retired parents. After this success, WhatsApp reached next levels of communication through audio and video calls and now, it is shining its way to be the king of the hill in the business communication facet. While there are different approaches to communicate with the customers, WhatsApp is considered as the most favourite among

WhatsApp business

A collection of 20 posts

Why WhatsApp is one of the best helpdesk channels?

Choosing the best WhatsApp CRM Provider

WhatsApp as a Customer Service channel

WhatsApp’s Shared Inbox and its Uses

WhatsApp Business is an asset for your Real Estate firm

WhatsApp for Shopify

Digital Tools to improve your B2B Business

Wealth Advisors need to use WhatsApp Business

WhatsApp’s QR Code feature and its benefits

How Retail Businesses can take advantage of WhatsApp Business?

All you need to know about WhatsApp Business API

Why you should provide an Omnichannel Customer Experience

The Art of Contactless Customer Experience

Building Customer Loyalty in the Digital World

Setting Up your WhatsApp Shopping Portal

WhatsApp Business – Session vs Template Messages explained

Mistakes to avoid while using WhatsApp Business

Top 5 most amazing use cases for WhatsApp Business

WhatsApp Business & Its Perks

WhatsApp Business is (still) the most effective customer communication medium for SMBs

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